Refund policy

Returns & Refunds Policy

Last Updated: July 1, 2026

At MERO (https://meromena.com/), operated by ABU TAHER JAHURUL TAILORING AND EMBROIDERY, we are committed to delivering quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return Eligibility

We accept return requests within 7 calendar days from the date of delivery, provided that the following conditions are met:

  • The product is damaged upon delivery.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at shipanmm@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at shipanmm@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at shipanmm@gmail.com.

    The item is unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, accessories, and packaging are intact.

  • A valid proof of purchase or order confirmation is provided.

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned unless they are defective or incorrectly supplied:

  • Products that have been worn, washed, altered, or used.

  • Products without original tags or packaging.

  • Customized or personalized items.

  • Products damaged due to misuse or improper handling.

  • Gift cards or promotional items, unless required by applicable law.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support.

Please include:

  • Order number

  • Customer name

  • Photographs of the product

  • Photographs of the packaging

  • Description of the issue

After verification, we will arrange for a replacement, exchange, or refund, as appropriate.

4. Return Process

To request a return:

  1. Contact our customer support within 7 days of receiving your order.

  2. Wait for return authorization and instructions.

  3. Securely pack the product in its original packaging.

  4. Return the item using a reliable courier service, if instructed.

  5. Once the returned product is received and inspected, we will notify you of the approval or rejection of your return.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your returned item has been inspected and approved, your refund will be processed.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Shipping charges, delivery fees, customs duties, taxes, and handling charges are generally non-refundable unless the return is due to our error or a defective product.

6. Exchange Policy

Eligible products may be exchanged for:

  • The same item (if defective)

  • A different size (subject to availability)

  • A replacement product of equal value (where applicable)

Exchange requests are subject to stock availability.

7. Return Shipping

If the return is due to:

  • Wrong item delivered

  • Manufacturing defect

  • Damaged product

  • Error on our part

We will arrange or reimburse the reasonable return shipping cost, where applicable.

If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

8. Inspection of Returned Products

All returned products undergo a quality inspection before approval.

We reserve the right to reject returns if:

  • The item has been used, worn, washed, or altered.

  • Original packaging or tags are missing.

  • The product is returned outside the permitted return period.

  • The item is not in its original condition.

9. Order Cancellations

Order cancellations are subject to our Cancellation Policy.

If an order has already been processed or shipped, it may no longer be eligible for cancellation and will instead follow the return process outlined in this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information provided on https://meromena.com/ before returning any product.

We are committed to resolving all genuine product issues promptly and fairly while ensuring a smooth shopping experience for our customers.